Frequently Asked Questions
Everything you need to know about bringing The Palmier into your home.
What is the typical shipping timeframe for furniture and decor?
Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, The Palmier ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are your products sustainably sourced?
Sustainability is at the heart of The Palmier. We partner with artisans who use FSC-certified wood, organic textiles, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.